Atcelšana un atmaksa

1. Scope

These rules apply to the paid subscriptions that venues purchase for their profile on erosee (Basic, Business, Pro, Exclusive). Guests never pay on erosee.

2. Prices and renewal

Prices are listed under For Clubs. They are net prices plus statutory VAT and are charged in advance for the chosen term (one month or one year).

A subscription renews automatically for the same term at the same price until it is cancelled. Price, term and automatic renewal are shown before purchase.

3. Cancellation

You can cancel at any time: in the dashboard under "Subscription" or by email to support@erosee.com. Cancellation takes effect at the end of the term already paid for. Until then all features remain available; afterwards nothing further is charged and the profile moves to the free tier. No reviews are lost.

4. Refunds

If you cancel during a term, the remainder of that term is not refunded pro rata.

We refund the full amount if

• an amount was charged twice,
• a charge was made after a timely cancellation, or
• the paid features were not provided through our fault (in that case pro rata for the affected period).

To request a refund, write to support@erosee.com within 30 days of the charge. We respond within 14 days. Refunds are always made to the original payment method.

5. Right of withdrawal

For consumers, the right of withdrawal under Terms § 6.3 applies.

6. Chargebacks

If anything looks wrong, please contact us before asking your bank to reverse a payment. Most cases are resolved faster directly. A chargeback or refund ends the subscription immediately and the profile moves to the free tier.

7. Contact

support@erosee.com
Provider and address: see Imprint